Hotels Are
Our Business.
Not A Vertical.

LEFCON was built in hospitality. We don't serve hotels as one industry among many — we built our company around the specific technology challenges of hotels, resorts, and conference centers. Supporting 450+ properties across every major brand, we serve as the technology operations department for ownership groups, management companies, and independent hotels nationwide. One phone number. Full ownership.

450+ Hotel Properties Supported
Extensive Marriott Project Experience
SOC 2 Type II + PCI DSS Level 2
Every Major Brand Supported
Brand Experience

We Know What Your Brand Requires.

Every major hotel brand has technology standards — requirements for network architecture, system integration, guest-facing connectivity, and infrastructure documentation. Passing a brand technology audit is not something you figure out as you go.

LEFCON has completed technology projects across Marriott, Hilton, Hyatt, IHG, Wyndham, Choice, and the full spectrum of independent and boutique properties — including Power of M initiatives, property renovations, infrastructure upgrades, and brand compliance requirements. We have navigated these standards hundreds of times. We know the documentation packages, the infrastructure requirements, and what an auditor expects to see.

The value is not a credential. The value is that we have already solved these problems — on dozens of properties, across every major flag, many times before.

Marriott Hilton Hyatt IHG Wyndham Choice Hotels Autograph Collection Curio Collection Tapestry Collection Independent Hotels Boutique Properties Conference Centers Resorts Extended Stay
Hospitality Technology Services

What We Own
For Your Property

LEFCON doesn’t hand you a services menu. We take ownership of your property’s full technology environment — from pre-opening planning through ongoing operations, renovations, and brand transitions. Here is what that ownership looks like.

Connectivity & Guest Experience Infrastructure

PMS
Property Management System Infrastructure
Network design, cabling, and infrastructure to support Opera, Maestro, Agilysys, and other leading PMS platforms. Vendor coordination and integration support.
WIFI
Guest Wi-Fi Design & Deployment
Enterprise wireless networks purpose-built for hotel environments. Branded captive portals, tiered access options, bandwidth management, and 24/7 monitoring.
NET
Network Design & Lifecycle Management
Core switching, routing, VLAN architecture, SD-WAN, and structured cabling designed for hotel operations — separating guest, staff, IoT, and management traffic.
IPTV
Digital Signage & IPTV Systems
In-room entertainment systems, lobby digital signage, meeting room displays, and property information channels.
GRMS
Guest Room Management Infrastructure
Infrastructure support for GRMS platforms controlling lighting, HVAC, drapes, and do-not-disturb systems.
ISP
ISP & WAN Management
Carrier coordination, circuit management, redundancy planning, and failover solutions to ensure uninterrupted connectivity.

Cybersecurity, Compliance & Physical Security

AEGIS
Cybersecurity & Managed Detection
24/7 threat monitoring, MDR, EDR, SIEM, and incident response through LEFCON AEGIS. Purpose-built for hospitality environments handling payment card data and guest PII.
PCI
PCI DSS Compliance
LEFCON is a PCI DSS Service Provider Level 2 certified organization. We help hotels achieve and maintain compliance with payment card security standards.
CAM
Surveillance & Physical Security
NDAA-compliant IP camera systems, video analytics, remote monitoring, access control integration, and multi-property security management through LEFCON Argus.
FW
Firewall & Perimeter Security
SonicWall firewall deployment, management, and monitoring with dual-circuit failover to protect hotel networks from external threats.
SAT
Security Awareness Training
Staff cybersecurity training programs covering phishing, social engineering, and safe handling of guest payment and personal data.
AUDIT
Technology Audits & Brand Compliance
Infrastructure assessments against brand technology standards — identifying gaps and delivering remediation roadmaps.

Operations, Support & Project Delivery

AV
Audio Visual Systems
Public space audio, meeting room AV, ballroom and event technology, digital signage, and unified control systems through LEFCON Orpheus.
NOC
24/7 Helpdesk & NOC Support
Round-the-clock support for hotel staff and property systems through LEFCON Prometheus. US-based technicians with hospitality-specific knowledge.
PROJ
Project Management
End-to-end technology project management for new construction, renovations, property conversions, and brand transitions.
VNDR
Vendor Management
Single point of contact for all technology vendors — coordinating PMS providers, ISPs, AV vendors, camera manufacturers, and more.
ONST
Onsite Dispatch
Engineers stationed nationwide for same-day onsite support — no flying someone in from across the country.
OPEN
New Hotel Openings & Conversions
Full pre-opening technology planning, installation, and cutover support. Experienced with brand conversions, independent takeovers, and ground-up construction.
Property Lifecycle

With You From
Day One To Day One Thousand.

STAGE 01
Pre-Opening
We review brand standards, design your technology infrastructure, select vendors, and build the project plan — before a single cable is pulled. No surprises at cutover.
STAGE 02
Construction & Installation
We coordinate with your GC, manage every technology subcontractor, and install infrastructure that meets brand requirements and operational needs.
STAGE 03
Opening & Cutover
We test every system, train your staff, integrate with the PMS, validate Wi-Fi coverage, and stand next to you on opening day.
STAGE 04
Ongoing Operations
Our NOC watches your property 24/7/365. Our helpdesk picks up when your staff calls. We own the operation — every night, every weekend, every holiday.
STAGE 05
Renovations & Conversions
PIPs, brand conversions, and technology refreshes. We manage the technology scope so you can focus on the renovation and hit your reopening date.
Why LEFCON

Why 450+ Properties
Choose LEFCON

01

We Don't Care Whose Problem It Is

A hotel has many technology vendors. When something breaks, everyone points at someone else. LEFCON takes a different approach: we don't care whose problem it is, we care that it's fixed. We engage every vendor, drive the resolution, and own the outcome.

02

We Know Every Brand

Marriott. Hilton. Hyatt. IHG. Wyndham. Choice. Independent. We have navigated the technology standards of every major flag and dozens of independent brands. We know the requirements before you brief us.

03

We're There At 2 AM

A property loses internet. Night audit is running. PMS is impacted. Credit card processing may be affected. Management arrives in hours. Our team is already working. No answering service. No escalation queue. A live engineer owns the problem.

04

Certified Where Hotels Need It

SOC 2 Type II audits our security practices. PCI DSS Level 2 certifies our payment security posture. These certifications protect your guests, your brand, and your ownership.

Hospitality Clients

Trusted By Leading Hospitality Brands

4.9
165 Google Reviews

LEFCON has been a trusted partner of Sage for many years. We look forward to bringing new innovations to our hotels and restaurants that will enhance the guest experience and continue to position Sage as an industry leader in the lifestyle sector.

Matt Schwartz
Chief Technology Officer · Sage Hospitality

LEFCON is the right partner to both support us in our day-to-day technology challenges as well as be a trusted consultant to make sure we are using the most efficient and innovative options for all of our technology needs.

Ben Jamieson
VP of Information Technology · Punch Bowl Social & Wagamama US

LEFCON is one of Crescent’s most valued strategic IT partnerships. Their hospitality-focused technology organization consistently delivers extraordinary technical support with an incredible focus on results and customer service.

Treana Armstrong
VP of Technology · Crescent Hotels & Resorts
Frequently Asked Questions

Common Questions From Hoteliers

Most hospitality technology companies are specialists — they do Wi-Fi, or cameras, or IT support. When something breaks and their scope ends, the finger-pointing begins between vendors. LEFCON's philosophy is different: we don't care whose problem it is, we care that it's fixed. One phone number. One team that coordinates every vendor and owns the outcome. That accountability, combined with SOC 2 Type II, PCI DSS Level 2, and 25 years of uninterrupted 24/7/365 operations, is why 450+ hotel properties trust us.
Yes. LEFCON currently supports more than 450 hotel properties across the United States. Our Pittsburgh NOC provides centralized remote support while our nationwide dispatch network delivers onsite response in most major hotel markets.
Yes. LEFCON is a PCI DSS Service Provider Level 2 certified organization. We help hotels achieve and maintain compliance with payment card industry security standards — critical for any property processing guest credit card transactions.
Yes. LEFCON delivers full pre-opening technology support including infrastructure planning, installation, brand standard compliance, PMS integration, and go-live cutover support. We have extensive experience with new construction, brand conversions, and property takeovers.
Hotels have many technology vendors — PMS, internet, Wi-Fi, cameras, AV, cabling. When something fails, vendors typically escalate to each other and nobody resolves the problem quickly. LEFCON acts differently. We engage every relevant party, coordinate the resolution, and own the problem until the system is working — regardless of whose equipment caused it. Our engineers don't close a ticket because their scope ended. They close it when the problem is solved.

Ready To Replace Vendor Finger-Pointing With One Accountable Partner?

Helpdesk Available 24/7/365
412-226-6271 Contact Our Team